IT Infrastructure Engineer

2 tygodni temu

Kraków, Lesser Poland TN Poland Pełny etat

Welcome to TN Poland, a company that is committed to creating a safer, sustainable, and more connected world. As an IT Operations Analyst, you will be responsible for supporting hardware installation and configuration, as well as ongoing maintenance of the computer/data center.

Key Responsibilities

You will monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations. You will also manage tape backups, including physical tape handling; coordinate, diagnose and troubleshoot employee issues with personal computers and related systems.

Additionally, you will provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. You will develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support.

Functional Areas
  • Infrastructure Services
    • Hardware Installation & Integration: Install and integrate computer hardware and software, ensuring seamless network integration.
    • System Maintenance & Support: Maintain and support PCs, notebooks, tablets, smartphones, printers, and other peripherals running smoothly across our locations.
    • Network Management: Support and maintain manufacturing networks, including machine PCs and systems like Hydra.
User Support Services
  • Responsive Assistance: Manage day-to-day user requests, provide training, and implement new solutions.
  • Comprehensive Support: Offer local support for plant/site users and remote support for EMEA sites as needed.
Process Governance
  • Policy Adherence: Apply IT policies related to security, change management, operations, and disaster recovery.
Professional Background
  • Education: University degree or equivalent in Computer Science.
  • Experience: Minimum of 3 years in a similar role.
  • Technical Skills: Proficiency with Windows and Microsoft-based systems (Office Suite) and Active Directory.
  • Language: Excellent English skills are essential.
  • Customer Focus: Strong problem-solving skills and a commitment to customer advocacy.
  • Team Player: Ability to work well with global teams and external partners.
Benefits Package
  • Work in a team where a good atmosphere and team spirit is one of greatest values.
  • Private medical healthcare including dentist for you and your family.
  • Attractive package of extra benefits of your choosing in My Benefit Platform.
  • Multi sport card.
  • Delicious coffee.
  • Flexible working hours.
  • Possibility to work from home or working from the office.
  • Modern and comfortable office with chill out zone.

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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