Automotive Customer Experience Strategic Lead

3 dni temu


Warszawa, Mazovia, Polska Inchcape plc Pełny etat
Job Overview

Inchcape plc is a leading global automotive distributor operating in over 40 markets. We partner with top brands to power better mobility today and in the future. As a Client Experience Regional Manager, you will play a critical role in shaping our customer experience strategy and driving business growth through exceptional client satisfaction.

About the Team

You will work closely with our diverse global team of over 20,000 talented people who foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners.

Key Responsibilities
  1. Collaborate with cross-functional teams to align customer experience efforts with business goals and objectives.
  2. Directly interact with clients to address and rectify their concerns or dissatisfaction with their experience.
  3. Manage the Assisted Vehicle Change (Buy Back) process with the retailers.
  4. Responsible for the goodwill budget and ensuring approval of goodwill where applicable.
Requirements
  • Minimum 2 years experience in a client-facing automotive role or similar experience with luxury brands in a client-facing capacity.
  • Education in business, marketing, business management, communications, or a related field is beneficial but not required.
  • Proficiency in using customer experience tools and software such as customer feedback management systems, CRM platforms, and data analytics software.


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