Network Technical Solutions Specialist
3 tygodni temu
At F5, our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We strive to bring a better digital world to life.
Our goal is to provide exceptional support to our customers, focusing on delivering high-quality solutions and services. Key responsibilities include:
- Providing Level 2 technical support for F5 products in production environments.
- Maintaining strong customer communication, including project status, plan-of-actions, and resolution steps.
- Collaborating with engineers and other departments to overcome technical challenges.
- Building relationships with peers and stakeholders to ensure a high-quality support experience.
- Continuing professional development through ongoing training on F5 products and related technologies.
The ideal candidate will have experience in customer support, technical troubleshooting, and network operations. Knowledge of TCP/IP protocols, UNIX/Linux operating systems, and network security is essential. Experience with F5 products and cloud technologies is a plus.
We are committed to creating a diverse and inclusive community where each individual can thrive. If you are passionate about technical support and have a strong desire to learn, we encourage you to apply.
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