Access Governance Consultant
6 dni temu
Saviynt is a leading provider of identity authority platforms, empowering organizations to power and protect their digital transformation initiatives. We're seeking an experienced Customer Success Manager to join our team, playing a key role in driving customer success and adoption of our innovative services and products.
In this role, you'll be responsible for managing customer relationships, providing advisory services, and ensuring customers achieve full business value from our solutions. You'll work closely with internal teams to align product development and support activities with customer business cases and strategies.
Key Responsibilities- Develop trusting relationships with customers and executive sponsors, driving product adoption and ensuring successful outcomes.
- Serve as the primary point of contact for customers, providing exceptional service and support.
- Represent customer interests in internal prioritization processes, ensuring their needs are met and exceeded.
- Partner with internal teams to align product development and support activities with customer business cases and strategies.
- Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also valuable.
- Previous experience in a customer success or application portfolio management role within a SaaS organization.
- Strong knowledge of cloud architecture and on-premise IT landscapes.
- Excellent communication and issue tracking skills.
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