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Multilingual Customer Support Representative

3 tygodni temu

Gdańsk, Pomerania, Polska TN Poland Pełny etat
About the Role

We are looking for a highly motivated Customer Service Specialist with excellent communication skills to join our team. The ideal candidate will have a strong background in customer support and be fluent in both German and English.

Key Responsibilities
  1. Provide exceptional customer service to our clients via video chat.
  2. Verify the identity and age of German-speaking bank clients.
  3. Identify and report cases of document forgery and fraud.
  4. Manage customer documentation.
Requirements
  1. Fluent knowledge of German at a minimum level of B2+/C1.
  2. Good knowledge of English at least at a B1 level.
  3. Strong communication skills and ease in building relationships.
  4. Openness to shift work and working on weekends.
Why Join Us
  • Competitive hourly rate: 49 PLN gross.
  • Range of benefits including medical care, multisport card, contribution to glasses, and more.