Quality Assurance Analyst
5 dni temu
We are seeking a highly skilled and detail-oriented Quality Assurance Tester to join our team at eTeacher Group.
The successful candidate will play a crucial role in ensuring the quality of our contact center systems, identifying and resolving issues, and contributing to the development of new features.
This is a full-time remote position that requires strong technical skills, excellent analytical abilities, and effective communication skills.
Responsibilities:- Consolidate system bug reports from various contact center systems and identify trends
- Replicate bug scenarios, pinpointing the root causes and suggesting solutions
- Assist in QA testing for new CRM features and processes
- Develop and review QA scripts and Business Requirement Documents (BRDs)
- Fluent English language proficiency
- Extensive knowledge of Microsoft Excel and its tools
- Experience with contact center systems (a significant advantage)
- Familiarity with system integration processes (webhooks, HTTP requests, JSON) (nice to have)
- Previous QA experience (an advantage)
- Strong organizational, analytical, and problem-solving skills
- Ability to work effectively as part of a team
$60,000 - $80,000 per year
About eTeacher Group:eTeacher Group is a leading online education provider with 24 years of experience. We believe in the importance of human interaction and use technology to facilitate learning and customer support.
Our company culture values innovation, collaboration, and continuous improvement. If you're passionate about technology, committed to excellence, and eager to grow with our organization, we encourage you to apply.
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