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Polish Speaking Customer Service Representative

1 tydzień temu


Warszawa, Mazovia, Polska Ria Pełny etat

About Ria Money Transfer: We are a leading provider of global money transfer services, committed to empowering people to build a better everyday life. Our team is passionate about delivering innovative financial solutions that meet the evolving needs of our customers.

Job Description:

We are seeking a talented Polish Speaking Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to our Polish-speaking customers, addressing their inquiries, resolving complaints, and ensuring a positive customer experience.

Key Responsibilities:

  • Respond promptly and professionally to inbound calls and emails from Polish-speaking customers.
  • Listen actively to customers, empathize with their concerns, and provide practical solutions in Polish.
  • Build and maintain strong relationships with Polish-speaking customers and colleagues based on trust and reliability.
  • Utilize company software and tools effectively to assist Polish-speaking customers and maintain accurate records.
  • Adhere to departmental metrics and goals while consistently delivering excellent customer service.
  • Make appropriate product or service recommendations to Polish-speaking customers based on their needs.

Requirements:

  • High school diploma or equivalent (college education preferred).
  • Minimum of 1 year of experience in customer service or call center roles.
  • Proficiency in MS Office and internet navigation.
  • Ability to work flexible schedules and adapt to changing priorities.
  • Customer-focused mindset with attention to detail and problem-solving skills.