Relationship Management Professional

2 tygodni temu


Poznań, Greater Poland FIS. Empowering the Financial World Pełny etat

About FIS

FIS is a pioneering company in the fintech sector, committed to empowering the financial world with cutting-edge technology and expertise. Our goal is to create a better future for businesses and individuals alike.

The Job

We are looking for a talented Relationship Manager to cultivate strong relationships with clients, customers, and internal colleagues. This vital role demands a profound understanding of client requirements and a relentless drive for excellence.

Main Responsibilities

  • Serve as the main point of contact for the business process outsourced model
  • Monitor Client requests and communicate status updates
  • Elevate complex issues and manage reporting activities
  • Operate in a global context with Clients situated in various locations and countries
  • Develop robust connections with Client teams and FIS departments
  • Collaborate with internal partners to resolve Client inquiries
  • Support Client success by attending reviews and meetings
  • Maintain effective communication and incident management processes
  • Participate in Compliance-related initiatives and Client due diligence
  • Oversee Client invoicing and ensure seamless integration
  • Identify areas for service improvement and communicate findings

Key Requirements

  • At least 3+ years of experience in a similar position
  • Hands-on experience with Asset Management
  • Industry knowledge in Financial Services
  • Strong analytical and problem-solving abilities
  • Exceptional teamwork and communication skills
  • Proficiency in English


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