Technical Support Specialist
7 dni temu
We are seeking a skilled Technical Support Specialist to join our Customer Support team. This role will focus on API-related troubleshooting, customer support, and collaboration with our Research & Development teams to ensure seamless integration with our platform.
This individual will play a critical role in working with customers to understand their API needs, troubleshoot technical challenges, and advocate for improvements to our platform. We are looking for problem solvers and innovators who can go beyond quick fixes and provide scalable solutions.
This position is based in Warsaw, Poland with an office-centric hybrid schedule. Asana offers a Contract of Employment (UoP) for employees in Poland.
Key Responsibilities:- Provide technical support to customers, including debugging, troubleshooting, and resolving API-related issues.
- Triage and escalate API-related bugs and critical issues to R&D teams.
- Support developers through email, our community forum, and live chat, ensuring they can successfully build on our platform.
- Monitor internal Slack channels for urgent API support requests.
- 2+ years of experience in technical support, developer support, application development, or a related role.
- Experience developing or integrating applications using APIs (including personal projects).
- Strong written and verbal communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences.
- Strong understanding of REST API fundamentals (HTTP methods, JSON, pagination, query parameters, request bodies/responses).
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