HR Team Leader and HR Services Manager
2 tygodni temu
Sonova is a leading provider of hearing care solutions, dedicated to creating sense by bringing sound to life. Our innovative products and services help millions of people enjoy life's unforgettable moments. With a strong commitment to innovation and customer satisfaction, we offer exceptional career opportunities for professionals who share our passion for making a difference.
Job Description
The HR Team Leader and HR Services Manager plays a crucial role in leading the HR Services team in delivering first-class administrative services throughout the employee life cycle. This includes ensuring efficient HR operations, providing guidance to team members on day-to-day tasks, and supporting transitions and process changes while focusing on operational excellence. As the primary escalation point for operational HR issues, you will assist in resolving conflicts and act as a role model for quality, integrity, and professionalism.
Key Responsibilities
* Lead and guide the HR Services team in their daily activities, ensuring task completion, motivation, and engagement.
* Support the team through transitions, ensuring operational processes are maintained and effectively communicated to members.
* Allocate and prioritize tasks within the team to ensure service delivery meets expectations.
* Monitor team workload and performance, ensuring adherence to quality standards and timelines.
* Act as a point of escalation for operational HR queries and assist in resolving issues, particularly during transition periods.
* Promote high standards of performance and service delivery, acting as a role model for professionalism and adherence to best practices.
Required Skills and Qualifications
* Bachelor or Master degree in Commercial, HR, Psychology, or similar field of study.
* At least 5 years of experience in HR administration in an international environment including hands-on experience managing a team.
* Strong understanding of the employee life cycle and annual HR processes.
* Experience in process improvement or HR project management and ability to translate customer needs and existing gaps into process improvement initiatives.
* Ability to guide and motivate a team, solve conflicts, acts as a role model for quality, integrity, and professionalism.
* High customer orientation, service mindset, and great communication skills.
* Structured-minded person with strong self-organization and ability to set priorities.
* Reliable, resilient, discrete, and able to work under pressure while meeting deadlines.
Benefits
* An open corporate culture, supportive atmosphere.
* Permanent employment and stable working conditions.
* High innovation pace and interesting med-tech products.
* Cafeteria benefit system covering private medical care etc.
* Support in further training and development opportunities.
* Modern office with comfortable working environment.
* Onboarding program provided with close cooperation with your LM and the team.
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