SAP SuccessFactors Service Delivery Expert
5 dni temu
This role is part of the Human Resources and Finance transformation program, implementing a central SAP SuccessFactors and S/4HANA solution. We require a Service Delivery Manager to support this journey, focusing on SAP SuccessFactors and SAP Analytics Cloud (SAC).
You will contribute to ongoing projects, manage system support, assist in implementing additional modules and new processes, manage stakeholders with the HR and Finance Community, collaborate with the wider SAP CoE and the wider Technology team.
Your responsibilities:
- Lead and execute incident, change, and problem management process
- Act as an escalation point for Major Incidents and issues that have breached SLAs
- Manage vendor support services, ensuring compliance with SLA and KPI
- Coordinate delivery of Business applications support services
- Assure effective communication and coordinate resolution of issues escalated from users, partners, and vendors
- Ensure successful development and delivery of enhancements, improvements, changes, and projects
- Proactively communicate and cooperate with stakeholders on incidents and service requests statuses, progress, and trends
- Provide technical guidance and process expertise for SAP SuccessFactors and SAP Analytics Cloud
- Introduce service improvements and work with stakeholders to achieve process stabilization
Your profile:
- Experience in setting and managing ITIL environment
- Proven capability and experience in application support management preferably at an enterprise level
- Experience in managing SAP systems
- Strong IT Service Management and standards experience
- Proven capability and experience in integrating services from multiple service providers
- Experience in managing technical teams, vendors, and partners
- Knowledge about ITSM framework
- Excellent communication skills in English (required), German/Polish (desirable)
Our offer:
- 100% Remote
- Contract of Employment or B2B
- Sport Card
- Life insurance
- Private Health insurance
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