Digital Solutions Specialist

1 tydzień temu


Wrocław, Województwo dolnośląskie, Polska Google Pełny etat
About the Role

The gTech Ads Customer Support organization provides top-notch customer experience to our Advertisers and Sales teams, resolving complex issues across Google Ads products.

We are seeking a skilled Customer Support Expert to join our Platinum Support team. This role involves providing white-glove solutions to our most critical Sales teams and advertisers, collaborating with cross-functional stakeholders to enhance our products based on customer needs.

We pride ourselves on delivering outstanding customer service throughout the customer journey, leveraging policy expertise and strong investigative acumen to identify creative solution sets.

Key Responsibilities
  • Prioritize and deliver exceptional customer service, troubleshooting and resolving issues interacting directly with Google's advertisers and Sales teams, agencies, and partners.
  • Partner with Trust and Safety, Ads Safety, Policy GTM, and gTech Product and Tools Operations (gPTO) to prioritize and resolve business blockers.
  • Analyze data and insights to create action plans to solve issues at their root cause, focusing on knowledge management, operational improvements, account reviews, and product adoption.


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