Credit and Collections Specialist
4 tygodni temu
About NCR Corporation
NCR Corporation is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. With a presence in 35 countries and over 16,000 employees, we have been the global leader in consumer transaction technologies for nearly 140 years.
Our mission is to enable stores, restaurants, and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. We leverage our expertise, R&D capabilities, and unique platform to help navigate, simplify, and run our customers' technology systems.
Position Summary & Key Areas of Responsibility:
The incumbent reports to the department manager and is responsible for the execution of credit and collections processing to ensure accurate and timely management of the credit practices within the company's accounting function.
Key responsibilities include:
- Managing and assuming responsibility for all aspects of credit extension and collection for a specific portfolio of customers
- Conferencing with customers by telephone to determine the reason for overdue payments and reviewing terms of sales, service, or credit contracts
- Researching payment issues involving disputed deliveries, returns, and credits, which have or may result in delinquent balances
- Resolving issues quickly to prevent further aging of delinquent balances
- Processing credit memos against items returned
- Issuing collection letters to clients who did not comply with the terms of the contract
- Working with the manager to identify accounts that may present a business credit risk, require credit hold, or outside collection
- Recording information about the financial status of customers and documenting the status of collection efforts
- Keeping sales representatives aware of account status and problems
- Answering incoming calls, providing invoices to customers, sorting, and filing correspondence
Basic Qualifications:
The ideal candidate will have:
- Bachelor's Degree in business or a related field
- Minimum of one year of experience as a credit and collections specialist or any equivalent
- Combination of acceptable training, education, and experience
- Effective written and verbal communication skills
- PC proficiency in MS Word and Excel and willingness to learn any corporate or industry software used by the position
- Basic accounting skills required
- Fluent in English, both written and spoken
- Customer-oriented
- Strong work ethic
Preferred Qualifications:
The preferred candidate will have:
- Associate's Degree or technical or equivalent preferred
Offers of employment are conditional upon passage of screening criteria applicable to the job.
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