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Global Customer Care Advocate
2 tygodni temu
Join 3M Group as a Global Customer Care Advocate and make a real impact in the lives of our customers. We are seeking a highly skilled and experienced professional to join our customer-facing team.
About This Role:In this exciting role, you will be responsible for delivering exceptional customer service and support to our clients across the globe.
You will manage customer relationships, anticipate and identify their service needs, and maintain a strong partnership with Premium Accounts.
You will handle customer transactions, update customer portals, and notify customers of order issues, ensuring timely resolution.
You will review purchase orders, ensure compliance with 3M terms and conditions, and collaborate with the business on customer relationship management.
You will analyze customer data, identify areas for improvement, and participate in meetings to drive process improvements.
You will work closely with internal teams to guarantee service quality, resolve claims, and enhance customer satisfaction.
You will engage with customers to understand their needs, preferences, and expectations, driving continuous improvement.
Your Skills and Expertise:
To succeed in this role, you will require the following minimum skills and qualifications:
Flemish/Dutch, French, and English at minimum C1 level (knowledge of any additional European languages will be an asset).
Equivalent professional experience in customer service area (minimum 3 years).
Bachelor's degree or higher from an accredited institution.
Strong skills of ERP and CRM systems (SAP and Salesforce will be a big advantage).
Benefits:
As a valued member of our team, you will enjoy a range of benefits, including private medical care, life insurance, retirement scheme, multisport card, opportunity to work globally, and more.
Location:
This role is based in Wroclaw, Poland, with a hybrid mode – minimum 2 days per week in office.
