Source-to-Pay Helpdesk Specialist

2 tygodni temu

Poznań, Greater Poland W. R. Grace & Co. Pełny etat

Job Title: Source-to-Pay Helpdesk Specialist

Built on talent, technology, and trust, W. R. Grace & Co. is a leading global supplier of catalysts and engineered materials. The company's two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world.

Job Description:

A highly cross-functional role would act as the primary resource to work with our diverse group of employees and suppliers by responding to their inquiries and solving their issues across the entire source-to-pay lifecycle.

Responsibilities:

  • Act as the Frontline Support of the S2P Helpdesk.
  • Receives and reviews tickets in the Cherwell System.
  • Analyzes and acknowledges the request/query within the agreed Response Service Level Agreement (SLAs).
  • Identify quality solutions and communicate such in an effective and timely manner.
  • Provides on the spot resolution to basic inquiry/request.
  • Escalates the non-basic/complex issues requiring analysis to the appropriate support group for further action.
  • Escalates the request/query to the Tier 2 or S2P Helpdesk Analyst for more in-depth investigation, if needed.
  • Contribute to ensuring that the team's key performance metrics and targets are met.
  • Improve efficiency and customer satisfaction by proactively seeking opportunities to optimize and improve existing processes and tools.
  • Act as backup support for the S2P Mailbox Management.

Required Qualifications:

  • At least one to two years of relevant experience in Source to Pay, Procure to Pay, or Accounts Payable.
  • Excellent communication skills (writing). Must be able to write clearly and concisely in German.
  • Proficient in Microsoft applications (Word, Excel, PowerPoint, Access).
  • Work knowledge in SAP ECC 6.

Preferred Qualifications:

  • Excellent communication skills (writing). Must be able to write clearly and concisely in English.
  • Proven ability to work independently with little direction, along with being able to work effectively as part of a Source to Pay support team.
  • Highly trainable in using existing tools.

Equal Opportunity Employer: W. R. Grace & Co. is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected status.

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