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Application Management Specialist

2 tygodni temu

Kraków, Lesser Poland HCLTech Pełny etat

We are HCLTech, a global leader in the technology industry, and we are looking for an experienced Application Management Specialist to join our team. In this role, you will be responsible for providing application management support for existing systems based on SAP and ensuring that customers receive high-quality service.

You will act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution. You will also create root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.

As an Application Management Specialist at HCLTech, you will work closely with product management, development, and QA teams to provide feedback on product improvements and ensure alignment with customer needs. You will also provide technical assistance to team members in resolving customer issues.

The ideal candidate will have experience as a team lead, application management support of existing systems based on SAP, and 2nd-level support (incident-, change-, problem-management). They will possess ITIL process knowledge and technical SAP knowledge.

Main Tasks
  • Provide application management support for existing systems based on SAP
  • Act as a point of escalation for complex and high-priority customer issues
  • Create root cause analysis for critical issues
  • Put in place necessary preventive measures to reduce future defects