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Business Intelligence Forecaster

7 dni temu


Warszawa, Mazovia, Polska BOLT Pełny etat
Bolt's Capacity Planning Analyst Job Description

We're seeking an experienced capacity planning analyst to join our team. In this role, you'll develop and implement forecasting models to predict contact volume, AHT, and other key performance indicators. Your goal will be to provide actionable insights to optimize our customer support operations and enhance overall customer experience.

Key Responsibilities:

  1. Forecasting and Modeling: Develop and maintain robust forecasting models to predict contact volume, AHT, and other relevant metrics.
  2. Capacity Planning: Analyze demand and supply to ensure optimal resource allocation, minimizing over-allocation and under-allocation.
  3. Reporting and Communication: Present clear and actionable forecast reports to stakeholders, facilitating informed decision-making and process improvements.

About Bolt: We're a fast-paced company dedicated to making cities more livable. Our mission is to create vibrant public spaces where people can thrive. Join us and contribute your expertise to help shape the future of urban mobility.