Remote Language Liaison Specialist

2 tygodni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

We are TN Poland, a leading company in the industry, and we're seeking a skilled German Customer Support Specialist to join our team. In this role, you'll be responsible for providing top-tier support to our German-speaking customers, ensuring their satisfaction with our products and services.

About the Position:

The ideal candidate will have excellent communication skills, fluency in German (C1/C2 level), and a customer-focused attitude. They will also possess strong problem-solving skills, be self-motivated, and comfortable working independently in a remote setup.

Responsibilities:
  • Deliver exceptional customer service, handling customer inquiries in German via phone, email, and chat.
  • Address product or service-related issues, providing clear and professional responses.
  • Handle complaints and concerns with empathy, turning challenges into solutions.
  • Process returns, exchanges, and other customer requests efficiently.
  • Collaborate with internal teams to resolve complex issues and improve customer satisfaction.
What We Offer:
  • Fully remote work arrangement, allowing you to work from anywhere in Poland with a flexible schedule.
  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement within the company.
  • A supportive team environment, with ongoing training and development opportunities.


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