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Mainframe Support Specialist
1 tydzień temu
Citi Solutions Center Poland is a business casual workplace with a hybrid working model, offering up to 2 days of remote work per week. As a Mainframe Batch Management Analyst, you will be part of a global support team, leveraging multiple skills, tools, and technology to service multiple customers.
This position requires experience in Mainframe Batch Scheduling using tools such as Tivoli Workload Scheduler z/OS, as well as overall understanding of Mainframe operating systems. Additionally, experience in JCL, REEX would be beneficial.
Job Description:
The Mainframe Batch Management Analyst will be responsible for providing 24*7 follow the sun support for critical production problems on batch scheduling and automation/reporting solutions. You will also be involved in driving User Pilot Programs & Presentations, building user-community training/end user education through lunch and learn sessions and crafting self-service training materials.
Key Responsibilities:
- To act as a member of the Batch Management team that supports processes, tools, and products used in Mainframe Batch Scheduling space such as Tivoli Workload Scheduler z/OS, Dynamic Workload Console.
- You will be a member of the multi-disciplinary team that supports all Citi lines of businesses for services like User Acceptance Testing, Production Job Scheduling, Workload Automation and solutions development.
- We will assist all new application and support teams on on-boarding new users. We will also drive User Pilot Programs & Presentations, build user-community training/end user education through lunch and learn sessions and craft self-service training materials.
- Provide 24*7 follow the sun support for critical production problems on batch scheduling and automation/reporting solutions.
- Delivery of work you're doing within the scheduled time with high quality.
- Develop partnerships with customers, handle expectations, customer concerns and vendor engagements.
- Communicate and carry out compliance to the policies, standards, procedures to users in handling change requests.
- Drive transformation/lean efforts that will optimize business operations and improve current process efficiency and effectiveness.
Benefits:
- Competitive base salary, annually reviewed
- Private Medical Care Program
- Life Insurance Program
- Pension Plan contribution (PPE Program)
- Employee Assistance Program
- Paid Parental Leave Program (maternity and paternity leave)
- Sport Card
- Holidays Allowance
- Sport and team recreation activities
- Special offers and discounts for employees
- Access to an array of learning and development resources
- A discretional annual performance related bonus
- A chance to make a difference with various affinity networks and charity initiatives
