Cloud Infrastructure Manager
4 godzin temu
A leading recruitment agency, Michael Page, is partnering with a global organisation to find an experienced professional for their new IT delivery hub in Poland. The ideal candidate will have expertise in IT systems engineering or administration, with a focus on delivering cutting-edge IT solutions.
Main Responsibilities- Responsible for resolving complex incidents escalated by 1st Line Support, ensuring accuracy and timeliness.
- Troubleshoot hardware, software, and network issues in hybrid and cloud environments, leveraging knowledge of Microsoft 365.
- Implement security measures to prevent phishing threats, manage MFA, and conduct access reviews.
- Collaborate with IT teams, including 3rd Line Support and external vendors, to drive process improvement.
- Perform access audits and maintain compliance across systems, adhering to security and compliance frameworks.
- Support and train Service Desk teams to enhance service capabilities and drive service excellence.
- Contribute to the 'Shift-Left' strategy, driving process improvement and innovation.
About You
- 3+ years of experience in IT systems engineering or administration, with 2nd/3rd Line experience.
- Expertise in managing Microsoft 365 environments, including PowerShell and SCCM.
- Proven problem-solving and troubleshooting skills in hybrid (cloud/on-prem) environments.
- Certifications like Microsoft Certified: Enterprise Administrator Expert are a plus.
- Excellent communication and collaboration skills.
- Familiarity with security and compliance frameworks for IT systems.
We Offer
- An impactful role that drives innovation and transformation at a brand-new IT hub.
- Career growth opportunities in a cutting-edge technical environment.
- A competitive package, including an attractive salary and benefits.
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