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Senior Manager

2 tygodni temu

Warszawa, Mazovia, Polska Gdziepracujemy Pełny etat

Job Overview

We are seeking an experienced Senior Manager to lead our multilingual team in providing exceptional client service and driving business growth. The ideal candidate will have a proven track record in managing high-performing teams, analyzing and improving client relationships, and delivering tailored solutions to meet client needs.

Key Responsibilities

  • Develop and implement strategic plans to drive business growth and revenue generation.
  • Analyze and improve client relationships to maximize revenue and achieve business objectives.
  • Select, train, and develop high-performing direct reports to ensure consistent delivery of quality services.
  • Manage operational reports to optimize performance, attendance adherence, and client satisfaction.

Requirements

  • Significant managerial experience within a contact center environment as Operations Manager or similar.
  • Demonstrated ability to coach and develop action plans that maximize performance and provide effective feedback.
  • Excellent communication skills, both written and verbal, to effectively present information to internal and external associates.
  • Demonstrated ability to analyze and improve work processes to establish a course of action for self and others to accomplish a specific goal.
  • Work well under pressure and follow through on items to completion while maintaining a professional demeanor.