Client Solutions Expert

6 dni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

TN Poland is looking for a Client Solutions Expert to serve as the primary point of contact for corporate clients. In this role, you'll handle all operational concerns, gather client requirements, and translate them into actionable work orders.

You'll work closely with internal teams to deliver tailored solutions that meet client needs, ensuring high-quality service delivery and building strong relationships.

Key Responsibilities:

  • Operational Contact: Serve as the primary operational contact for clients, handling concerns related to requirement gathering, delivery timelines, data modifications, and quality issues.
  • Communication: Effectively communicate with clients, coordinating calls and meetings as needed to ensure clear and accurate exchange of information.
  • Requirement Gathering: Collect client requirements, translate them into actionable work orders, set project timelines, and monitor progress through to successful delivery.
  • Collaboration: Partner with internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth workflow.
  • Solution Delivery: Ensure solutions are delivered to clients with precision, maintaining high standards of quality and meeting agreed-upon timelines.
  • Data Enhancement: Identify opportunities to enhance client data, suggesting improvements or new approaches that lead to more robust and cost-effective database production.
  • Quality Assurance: Coordinate with BAU teams on post-production and pre-delivery quality checks, guaranteeing the highest level of service for clients.
  • Escalation Management: Participate in and coordinate operational, quality review, and escalation meetings with internal teams to address client concerns.


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