VIP Service Representative

2 tygodni temu


Warszawa, Mazovia, Polska BrainRocket Limited Pełny etat
About the Role

As a German VIP Service Support professional, you will play a vital role in delivering exceptional service to our high-value clients. You will work closely with our VIP Account Managers to provide timely and effective support, ensuring that our clients receive the best possible experience.

The ideal candidate will have previous customer service experience, preferably in a high-end service industry. Fluency in German and English is essential, as well as the ability to manage multiple tasks with accuracy and discretion.

  • Main Responsibilities:
  • Support VIP Account Managers in controlling VIP client queries, updating account information, and processing special requests.
  • Handle emails, calls, and general support for VIP clients.
  • Organise VIP customer database and keep track of high-value client milestones, preferences, and activity.
  • Prepare reports to VIP Account Managers on customer interactions and account status.
  • Respond to VIP clients' queries, and ensure excellent service and swift resolutions.
  • Assist with processing VIP transactions (e.g., deposits, withdrawals).
  • Help coordinate and execute VIP promotions, bonuses, and special offers under the direction of the VIP Account Managers.
  • Track and monitor the effectiveness of promotional offers, assisting in reporting to the management team.
  • Ensure all VIP clients are informed about and receive their relevant promotions and bonuses.
  • Inform VIP account managers of any unusual behaviours or account issues.
What We Offer
  • A dynamic and innovative work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The opportunity to work with a talented team of professionals.


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