Process Excellence Coordinator

1 tydzień temu


Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

Genpact is seeking a Process Excellence Coordinator to join our team in Wroclaw. As a Process Excellence Coordinator, you will be responsible for providing administrative front and back-office support to our Technical Service Organization.

About the Key Responsibilities
  • Respond to customer inquiries via email, telephone, fax, or system
  • Deal with service requests, make service order entries in SAP/Service Max, handle engineers' schedules, and dispatch engineers as needed
  • Process orders in relevant customer service systems, including orders entry, maintenance, update, status progress reviews
  • Develop and deliver analytical reports/dashboards to support key stakeholders

This role requires strong analytical and organizational skills, excellent communication skills (verbal & written), and customer service skills. Fluency in spoken and written English and German is a must.

We offer an attractive salary, stable job offer – employment contract, various trainings (initiating, soft skills), possibility of development, and benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy).



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