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Infrastructure Management Professional at Toshiba

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska Xenoss Pełny etat

Toshiba Global Commerce Solutions is looking for a highly skilled Infrastructure Management Professional to join their team. In this role, you will be responsible for providing expert-level technical support for our TGCS environment.

About the Job

The successful candidate will possess a strong background in infrastructure management, with experience in diagnosing and resolving complex technical issues. You will be required to work independently, as well as collaboratively with other teams, to ensure seamless delivery of IT services.

Key Responsibilities
  • Provide expert-level technical support for hardware and software issues
  • Troubleshoot and resolve complex technical problems using various tools and techniques
  • Collaborate with internal stakeholders to deliver high-quality IT services
  • Develop and maintain technical documentation to improve knowledge sharing and reduce downtime
Requirements

To be considered for this role, you must have:

  • A minimum of 5 years' experience in IT support, preferably in a fast-paced help desk environment
  • Demonstrated expertise in hardware and software troubleshooting, including network connectivity and laptop/PC deployment/replacement
  • Experience working with ticketing systems and ability to manage multiple priorities in a dynamic environment
  • Strong communication skills, both written and verbal, with the ability to interact with diverse groups of technical and non-technical people