Process Quality Analyst
5 dni temu
Job Summary
The Process Quality Analyst will play a vital role in supporting our Life Sciences US Service Organization. This position requires a strong analytical mindset, excellent communication skills, and a passion for delivering high-quality results.
Main Responsibilities
- Provide exceptional customer service, responding to inquiries and resolving issues via various channels.
- Manage service requests, creating and updating records in our CRM system.
- Process orders, ensuring timely completion and accurate tracking.
- Develop analytical reports and dashboards to inform key stakeholders.
- Support administrative functions, maintaining data accuracy and integrity.
- Assist with onboarding new users, configuring access permissions, and managing system updates.
- Collaborate with field teams to troubleshoot issues and resolve customer complaints.
- Maintain compliance with regulatory requirements, quality standards, and company policies.
- Participate in audits, providing insights and recommendations for process improvements.
- Administer calibrated tools, ensuring they remain compliant and functional.
- Work closely with vendors and internal stakeholders to achieve shared objectives.
- Ensure documentation is current, secure, and easily accessible.
- Restore non-conforming tools to their original state.
- Provide flexible support to internal and external clients, updating documentation as needed.
- Complete additional tasks assigned by your manager to meet team targets or company goals.
- Contribute to process assessments and implement recommended improvements.
- Successfully complete the attached training program and associated tasks.
- Update process documentation as necessary.
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