Senior Business Analyst
24 godzin temu
Job Title: CO Senior Analyst - Customer Issue Resolution
Job Description:
Collaborate with Innovative 3Mers Around the World
At 3M, we believe that diversity and inclusion are essential to innovation. We seek and value differences in people, and we're committed to creating an inclusive environment where everyone can thrive.
The Impact You'll Make in this Role
As a CO Senior Analyst - Customer Issue Resolution, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
Here you will make an impact by:
- Support Improvement Opportunities: Flexible support for CIR process improvements, including root cause analysis and opportunity identification.
- End-to-End CIR Management: Manage customer issues related to billing, collections, and complaints to ensure timely payments and quick resolution.
- Handle Sensitive Data: Work with and manage sensitive/confidential financial data.
- Build Credibility and Trust: Efficiently build credibility and trust with customers through timely and accurate CIR process delivery.
- Analytical Problem Solving: Use strong analytical skills to interpret information, solve complex problems, and suggest alternative solutions to meet customer and account-specific needs.
Your Skills and Expertise
To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:
- Minimum 2 combined years of customer service, finance, supply chain or sales experience
- Advanced English B2+
- Advanced Spanish (B2+), knowledge of Portuguese (B2+) is a plus
- Strong Microsoft Excel skills, including the ability to build conditional formulas, VLOOKUP's, pivot tables, create macros, and manage large data sets
- Experience with customer service processes and systems – SAP and Salesforce
Additional qualifications that could help you succeed even further in this role include:
- Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills
- Flexible nature with the desire to expand knowledge and experience as opportunities arise
- Account receivables (AR) knowledge and experience as an additional asset
- Excellent verbal and written communication skills
- Demonstrated problem solving, reasoning, and analytical skills
- Strongly deliver and follow Team KPI targets in timely and efficient manner
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
- Private medical care
- Life insurance
- Retirement scheme
- Multisport card
- Opportunity to work globally as part of an international organization
- Work in a respectful, inclusive and friendly environment with open door policy
- Professional training and onboarding package
- Supporting your professional development, possibility to gain certifications/co-founding studies
- Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
- Internal integration events
- Holiday Bonus
- Work Your Way (office/hybrid/remote)
Resources for You
For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.
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