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English and Scandinavian Language Support Manager

1 tydzień temu


Warszawa, Mazovia, Polska Gdziepracujemy Pełny etat

Job Overview:

We are seeking an experienced Sales Team Leader to join our team. As a Sales Team Leader, you will be responsible for supervising a group of call center associates and ensuring that they meet performance targets.

Main Responsibilities
  • Supervise the daily activities of call center associates, focusing on productivity and efficiency.
  • Develop and implement strategies to improve team performance, including identifying areas for growth and implementing corrective actions.
  • Maintain high levels of customer satisfaction by ensuring that service meets contractual KPIs and financial expectations.
  • Communicate clearly with employees, providing timely updates and setting clear expectations.
  • Provide subject matter expertise in handling escalated customer calls as required.
Requirements
  • Experience in sales leadership or a related field.
  • A strong track record of driving team performance and achieving results.
  • Excellent communication and interpersonal skills.
  • The ability to work effectively in a fast-paced environment.
  • Fluency in English and one of Norwegian, Danish, or Finnish.
What We Offer

This role offers a competitive salary, comprehensive benefits package, and opportunities for career advancement.