Flight Delay Specialist

1 dzień temu

Kraków, Lesser Poland AirHelp Services Poland Sp. z o.o. Pełny etat

Company Overview

AirHelp is a leading provider of air passenger rights assistance, dedicated to making the world of travel better. Since our foundation in 2013, we've assisted over 2.5 million passengers in receiving their rightful compensation, and we've protected over 8 million travelers through our membership program, AirHelp+.

We're a global team of 400 AirHelpers speaking 19 languages, committed to providing a stress-free travel experience for all. Our mission extends to standing up to airlines in court and advocating fair air passenger rights through APRA.

Salary and Benefits

As a Junior Operations Specialist in Customer Support, you can expect a competitive salary of PLN 5500-7000 gross per month, plus an attractive performance bonus up to PLN 3000. You'll also enjoy a range of benefits, including internal training programs, personalized progression plans, language classes, and flexible benefits like gym membership and personal education.

Job Description

We're seeking a skilled problem solver to join our global Operations Team as a Junior Specialist in Customer Support. Your key responsibilities will include:

  • Assisting customers at every stage of our claim-handling process, assessing claims, answering queries, and communicating in a timely, friendly manner via email, chat, and social media channels.
  • Utilizing your legal knowledge to advise and assist air travelers.

Required Skills and Qualifications

To succeed in this role, you'll need:

  • Fluent communication in English and Hungarian (both spoken and written, minimum B2 level).
  • Experience working with targets.
  • Eagerness to learn about the airline industry and customer service.
  • Satisfaction from helping people and willingness to go the extra mile for them.
  • You'll enjoy following procedures with attention to detail.
  • Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM, night shift 12:00 AM - 8:00 AM.

Why Join AirHelp?

At AirHelp, we're committed to equal opportunities and diversity. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you