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Corporate Client Liaison

3 tygodni temu

Warszawa, Mazovia, Polska TN Poland Pełny etat

Clients come first in our corporate world, and we need a Corporate Client Liaison who can take care of them. You'll be the go-to person for client-related matters, making sure their needs are met and exceeded.

In this role, you'll work closely with internal teams to deliver top-notch solutions that match client expectations. You'll be responsible for communicating effectively, gathering requirements, and translating them into actionable plans.

Key Responsibilities:

  • Client Liaison: Act as the primary point of contact for corporate clients, handling all client-related matters and ensuring their needs are met.
  • Communication: Establish open communication channels with clients, ensuring timely and accurate information exchange.
  • Requirement Gathering: Collect client requirements, translate them into actionable work orders, and manage project timelines to meet client expectations.
  • Collaboration: Work closely with internal teams to deliver solutions that meet client needs, ensuring high-quality service delivery.
  • Solution Delivery: Ensure solutions are delivered to clients with precision, maintaining high standards of quality and meeting agreed-upon timelines.
  • Problem-Solving: Identify and resolve client inquiries efficiently, leveraging your problem-solving skills to find creative solutions.
  • Quality Assurance: Coordinate with BAU teams on post-production and pre-delivery quality checks, guaranteeing the highest level of service for clients.
  • Escalation Management: Participate in and coordinate operational, quality review, and escalation meetings with internal teams to address client concerns.