Process Officer
1 tydzień temu
Nordea Bank is seeking a skilled Process Officer to join our Cards Team 3 in Łódź
We are looking for a charismatic and talented individual who is passionate about delivering exceptional customer experiences. As a Process Officer, you will play a vital role in handling disputes and reclamations for Finnish consumer customers.
About this opportunity:
- Work with disputes processes for Finnish consumer customers
- Gain experience on Finnish, Danish, Norwegian, and Swedish back-up structures
- Create and update documentation and procedures regarding assigned tasks
- Contribute to the improvement of quality and efficiency of assigned tasks and processes
Your experience and background:
- Communicative English
- Good knowledge of MS Office tools
- Analytical skills
To succeed in this role, we believe you:
- Work well with others and always act with the customer's needs in mind
- Are willing to learn new tasks and constantly expand your knowledge
- Communicate openly and like to work with others
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