Process Officer

1 tydzień temu


Łódź, Łódź Voivodeship, Polska Nordea Bank Pełny etat

Nordea Bank is seeking a skilled Process Officer to join our Cards Team 3 in Łódź

We are looking for a charismatic and talented individual who is passionate about delivering exceptional customer experiences. As a Process Officer, you will play a vital role in handling disputes and reclamations for Finnish consumer customers.

About this opportunity:

  • Work with disputes processes for Finnish consumer customers
  • Gain experience on Finnish, Danish, Norwegian, and Swedish back-up structures
  • Create and update documentation and procedures regarding assigned tasks
  • Contribute to the improvement of quality and efficiency of assigned tasks and processes

Your experience and background:

  • Communicative English
  • Good knowledge of MS Office tools
  • Analytical skills

To succeed in this role, we believe you:

  • Work well with others and always act with the customer's needs in mind
  • Are willing to learn new tasks and constantly expand your knowledge
  • Communicate openly and like to work with others

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