Global Service Design Lead

3 dni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

SoftwareOne is at the forefront of a transformation journey, becoming one of the fastest-growing global platform solution and technology service providers. We offer a full suite of solutions to help organizations transform their technology landscape.

The Role

We are seeking an experienced professional to spearhead the development and execution of top-tier services within our organization. As a Global Service Design Lead, you will be pivotal in crafting services from inception to delivery, ensuring they align seamlessly with our business objectives.

Your expertise will guide the service lifecycle, collaborating closely with the Product Manager and key stakeholders to design and refine service delivery. You'll drive continuous improvement, leveraging feedback and metrics to enhance service quality.

Responsibilities:
  • Design and implement a best-in-class, cost-efficient service delivery model at both group and regional levels.
  • Review delivery efficiency and costs versus contribution margins, and seek opportunities to automate or re-balance.
Requirements:
  • Extensive experience in project or product management responsible for sophisticated services portfolios or projects.
  • Detailed understanding of matrix organizational structures and sales delivery domains.
  • Experience with Microsoft technologies, especially building modern services meeting current market demands.


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