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Senior Technical Specialist

1 tydzień temu

Lublin, Lubelskie, Polska TN Poland Pełny etat

About TN Poland

We are a global software company with offices in Poland and around the world. Our mission is to deliver high-quality software solutions that meet our clients' needs. As a Tier 3 Support Engineer at TN Poland, you'll be part of our support team, working on complex technical issues escalated from our support teams.

Job Description:

Your primary responsibilities will include:

Key Responsibilities:

  • Providing advanced technical support for customers and internal teams
  • Troubleshooting and resolving complex technical issues related to software and systems
  • Working with support teams to escalate issues as necessary
  • Collaborating with software developers to resolve issues and provide solutions
  • Analyzing system logs and diagnostic data to identify and diagnose issues

Requirements:

  • Bachelor's degree in Computer Science or a related field
  • 3+ years of experience in technical support or a related field
  • Strong analytical and problem-solving skills
  • Excellent English written and verbal communication skills
  • Experience with troubleshooting complex software and hardware issues