Program Operations Manager, EU FBA Customer Returns Leader

5 dni temu


Warszawa, Mazovia, Polska Amazon Pełny etat

As a Program Operations Manager for EU FBA Customer Returns, you will play a critical role in driving Cost of Customer Returns for Amazon and Sellers. Your primary objective will be to eliminate Seller painpoints related to customer returns by identifying and implementing scalable solutions.

The ideal candidate will have strong analytical abilities, relationship building skills, and superb project management capabilities. You will work closely with Ops and Tech teams to develop processes and products that identify and reduce defects.

You will establish end-to-end knowledge of FBA Customer Returns and major drivers of costs due to items not returned after being refunded to customers. This includes identifying input metrics, metric owners, aligning goals with respective owners, monitoring, and sharing progress on these metrics with stakeholders.

Key Responsibilities
  • Establish E2E knowledge of FBA Customer Returns and major drivers of costs
  • Identify and lead scalable solutions to reduce Customer returns
  • Develop weekly/monthly/quarterly mechanisms to drive visibility on defect reduction initiatives


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