Network Operations Manager
7 dni temu
TN Poland offers a challenging opportunity for an IT Service Delivery Manager to join our team. As part of our organization, you will be responsible for driving remote support for a wide range of service delivery management activities. This includes first call resolution for Support Services and End User Compute (EUC) services, RMA process, incident log analysis, preventative support maintenance and reporting, and MACD services.
We are seeking a Technical Support Team Lead who can truly lead and grow a team of technical experts and support specialists. The ideal candidate will have the ability to hire, develop, and retain top talent, manage performance, set objectives, and coach their technical support team to help them achieve their career goals and transform into new areas.
The Network Operations Manager position at TN Poland requires overseeing support and managed services to ensure high quality, SLA delivery, and customer satisfaction. The role involves partnering with customer technical leads, business owners, executives, and partners to manage a long-term, close, and supportive cooperation.
A Managed Services Expert at TN Poland is responsible for managing support services daily engagements including utilization, SLAs, demand, forecasting, and other business metrics. They must facilitate an environment of inclusion that leverages diverse perspectives and talent.
Required qualifications include solid knowledge and understanding of a wide variety of networking, data centre, and security technologies (mostly Cisco, Dell/EMC, FortiNet, VMware etc.). Firsthand experience of implementing and/or supporting Cisco networking architectures with a minimum level of awareness regarding secure infrastructure solutions (such as next-generation firewalls, Cisco ISE, etc.) is required. Ability to communicate fluently in Polish and English is also necessary.
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