Global Benefits Manager
24 godzin temu
Mercer Marsh Benefits (MMB) is a leading provider of global benefits management solutions. Our team is dedicated to helping multinational organizations manage their insured employee benefits effectively.
Job SummaryWe are seeking a highly skilled and experienced Junior GBM Account Manager to join our team. As a Junior GBM Account Manager, you will be responsible for managing a portfolio of multinational clients, ensuring excellent customer loyalty and satisfaction, and supporting client retention.
Key Responsibilities- Manage a portfolio of multinational clients and ensure excellent customer loyalty and satisfaction
- Have a clear understanding of clients' priorities and actively coordinate and communicate across the teams to ensure a successful client delivery and management of global benefits in line with clients' guidelines
- Manage clients insurable benefits on a daily basis, support implementation process, ensure key activities are completed on time and with a high quality data, ensure internal and external teams are aligned
- Serve as day-to-day point of contact for multinational clients and internal teams, such as brokers, regarding clients' deliverables and provide guidance to the internal teams and clients
- Manage delivery and materials to the clients, present results during client meetings
- Conduct regular status update calls with clients including reporting on renewal activities
- Provide renewal directions / compile project timelines
- Outline data / reporting expectations and serve as a first point of contact for internal/external escalations
- Peer review benefits data and send deliverables to client
- Support local and global teams as well as sales opportunities
- Client facing experience
- Exceptional strong organizational and co-ordination skills
- Project management skills with the ability to prioritize and manage multiple tasks in a demanding work environment
- Ability to build and sustain strong relationships with clients and internal stakeholders
- Good analytical skills and a strong attention to details
- Strong oral and written communication as well as presentation skills
- Experience in process building, best practices and/or efficiency projects
- Team player combined with the ability to work independently with minimal supervision
- Excellent command of spoken and written English
- Proficient with MS Office and general ease with different systems (ability to perform analysis in Excel and preparing PowerPoint)
- Opportunity to work in a dynamic and truly global team and role
- Multilingual community with inclusive atmosphere
- Development and on-the-job learning opportunities
- Flexible and hybrid working model
- Attractive benefits package (including private health care, flex benefits package: prepaid restaurant or shopping card topped up every month, prepaid sports & culture card or a Multisport card; language course co-financing, unlimited access to online learning platform, retirement plan)
- Business casual dress code
- Integration and wellbeing events
- Comfortable office in Warsaw city center (Al. Jerozolimskie 98, Pl. Zawiszy area)
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