IT Quality Assurance Specialist
24 godzin temu
About the Role:
We are seeking a skilled IT Quality Assurance Specialist to join our team at DSV. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality of our web-based products and services.
Key Responsibilities:
- Conduct thorough testing of applications built in CRM Dynamics 365, PowerApps, and websites to ensure their functionality, usability, and performance meet specified requirements.
- Develop and execute test plans, test cases, and test scripts to effectively validate web application features, functionality, and user interfaces.
- Identify, document, and prioritize software defects, bugs, and issues using bug tracking systems and work closely with the development team to ensure their resolution.
- Document and communicate test results, analysis, and recommendations to stakeholders, including management, project teams, and clients.
- Troubleshoot and resolve technical issues related to our web-based products and services.
- Provide step-by-step instructions and guidance to clients for utilizing our web applications effectively.
- Collaborate with internal teams, such as developers and product managers, to escalate and resolve complex issues.
- Document and track customer interactions and technical issues using a ticketing system.
- Assist in creating and maintaining support documentation, knowledge base articles, and FAQs.
Requirements:
- Bachelor's Degree (or equivalent work experience)
- Proven experience in applications testing, including functional testing, usability testing, performance testing, and cross-browser/cross-platform testing.
- Experience in a support or technical support role, preferably in a software or web-based product environment.
- Knowledge of CRM systems, preferred Microsoft Dynamics 365
- Familiarity with content management systems (CMS) and web hosting platforms. (Sitecore recommended)
- Solid understanding of web technologies (HTML, CSS, JavaScript), web development frameworks, and responsive design principles.
- Experience with test automation frameworks and scripting languages, knowledge of Azure DevOps, is a plus.
- Proficiency in troubleshooting and resolving technical issues related to web applications.
- Open, creative, well-organized, and proactive attitude,
- Excellent communication and interpersonal skills,
- Fluent English
What We Offer:
- Employment contract
- Private medical care
- Comprehensive onboarding program
- Buddy
- Work-life Harmony
- Modern eco-office
- Comfortable ergonomic office
- Scandinavian work culture
- Internal training catalogue
- Culture of feedback
- Internal transition program
- Holiday gifts
- Sport groups
- Bike parking
About DSV:
DSV is a global transport and logistics company dedicated to providing innovative and reliable solutions to our customers.
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