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Payment Solutions Expert

3 tygodni temu

Warszawa, Mazovia, Polska Worldline Pełny etat

We are a leading provider of payment solutions at the heart of the global payments technology industry. Our team shapes how the world pays and gets paid, building innovative solutions that power the growth of millions of businesses worldwide.

The Opportunity

As a Customer Experience Expert, you will be one of the key contact points for our merchants in need of support. You will work with a fast, dynamic, complex, and powerful platform with numerous integrations towards systems, payment methods, and special setups.

Day-to-Day Responsibilities

  • Monitoring ticket queues and alerts to resolve issues, receiving and replying to support requests through Helpdesk application;
  • Providing timely response, meeting all defined service level agreements and ensuring resolution to all reported issues;
  • Interacting with Key Accounts by establishing business relationships with resources at the account;
  • Creating and updating system support technical documentation;

What we are looking for

We seek individuals who can drive positive change, step up, and show what's next. This means having passion, a can-do attitude, and a hunger to learn and grow. In practice, this includes:

  • Previous experience as a Technical Support Agent on-site and/or remote;
  • Strong customer service and communication skills;
  • Fluency in English, both written and spoken;
  • Focus on solution, strong analytical abilities;
  • Great interest in and understanding of technology;
  • Flexibility; ability to shift tasks and priorities in a big way at the drop of a hat;
  • Previous experience in the payment or banking industry would be an asset.