Data Solutions Engineer
4 dni temu
Broadridge Financial Solutions is looking for a highly skilled Technical Support Professional to join our IT team in Gdansk.
In this role, you will be responsible for providing advanced troubleshooting and technical support for our suite of products. Your primary goal will be to ensure seamless operation of our critical business applications by managing support activities, troubleshooting issues, and maintaining comprehensive documentation.
Key Responsibilities:
- Manage and Support users for critical BI application features such as Upload Configuration Files; Troubleshoot data upload errors/issues; Preview Environments; Gather Info for lists (usually python scripts/ruby scripts); Delete/Removals of sub environments or users.
- Investigate, troubleshoot, reproduce and resolve customer issues with urgency and determine a resolution of the problem.
- Utilize various software tools, techniques, and processes to investigate and resolve problems.
- Clearly and completely document processes and problem resolutions.
- Contribute to and maintain the company knowledge base and code repositories with relevant information and software fixes (scripts, recommendations, and so on).
- Work to maintain a current working knowledge of the software products.
Required Skills & Qualifications:
- Educational background in Information Systems, Computer Science, or equivalent experience.
- Proficiency in Oracle, T-SQL, and experience with Java or .NET.
- Experience in managing a BI environment.
- Familiarity with Linux and JavaScript is a plus.
- Experience with ticket management and documentation tools (e.g., JIRA, Confluence).
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