Financial Services Account Associate Specialist

1 dzień temu

Poznań, Greater Poland Jobs for Humanity Pełny etat
Job Overview

FIS is a leading fintech company that powers the world's economy. We are seeking a highly skilled Financial Services Account Associate Specialist to join our Client Delivery Team.

About the Role

This is a full-time position that requires excellent communication skills, problem-solving abilities, and a strong work ethic. As a Financial Services Account Associate Specialist, you will be responsible for providing exceptional customer service, resolving complex issues, and working closely with internal and external clients.

Key Responsibilities
  • Provide timely and effective support to clients via email, phone, or mail
  • Work collaboratively with internal teams to resolve outstanding issues and meet client expectations
  • Develop strong subject-matter knowledge and assist leadership team as a go-to person for feedback and process expertise
  • Effectively manage multiple priorities, adapt to changing situations, and demonstrate ability to thrive under pressure
  • Draft procedures, training materials, and facilitate meetings as needed
Requirements

To succeed in this role, you will need:

  • Languages: Fluent English (at least C1) and good communication skills in written and spoken French
  • Strong track record of past performance in terms of productivity and quality results
  • Ability to manage priorities, communicate progress, and thrive under pressure
  • Constant willingness to expand own knowledge and understanding of functions handled
  • Ability to apply existing procedures, own experience, and knowledge to address wide scope of client requests
What We Offer

We offer a competitive salary of $65,000 - $85,000 per year, depending on location and experience. You will also have opportunities for professional growth and development, including language courses and participation in social projects.

Location

This role is based in Europe and requires a high level of flexibility and adaptability. You will be working in an international environment with colleagues from diverse backgrounds.

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