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Xperi OS Expert
1 tydzień temu
Xperi Poland is seeking a talented Xperi OS Expert to join our team. In this role, you will provide expert technical support to our B2B customers on TiVo OS Smart TV product and play a key part in maintaining our monitoring and reproduction lab environment.
About the PositionWe are looking for an experienced Xperi OS Expert who can work effectively at level 2+ technical support and provide timely responses to monitoring alerts. You will replicate and diagnose issues, drive them to resolution, and establish strong working relationships with Engineering and Operations teams.
Key Responsibilities:
- Provide technical support to Xperi's B2B customers on TiVo OS Smart TV product
- Monitor production device population and respond to monitoring alerts in a timely manner
- Maintain the monitoring and reproduction lab environment
- Replicate, diagnose, and resolve technical issues
- Establish strong working relationships with Engineering and Operations teams
Qualifications and Requirements
To be successful in this role, you will need:
- Working knowledge of Linux and TCP/IP network protocols
- Strong technical troubleshooting skills and problem-solving abilities
- Excellent interpersonal and communication skills
- Excellent time management, decision-making, prioritization, and organization skills
- A 'customer-first' mentality with demonstrated customer service aptitude and skills
- Fluency in written and spoken English
