Aktualne oferty pracy związane z API Troubleshooter - Warszawa, Mazovia - Asana

As a Developer Support Engineer, your responsibilities will include:

• Providing technical support to customers, including debugging, troubleshooting, and resolving API-related issues.

• Triaging and escalating API-related bugs and critical issues to R&D teams.

• Supporting developers through email, our community forum, and live chat, ensuring they can successfully build on our platform.

• Monitoring internal Slack channels for urgent API support requests.

• Collaborating with R&D teams to understand our API and influence improvements based on customer feedback.

About You

We're looking for someone with 2+ years of experience in technical support, developer support, application development or a related role.

You should have experience developing or integrating applications using APIs (including personal projects) and strong written and verbal communication skills in English.

Strong understanding of REST API fundamentals (HTTP methods, JSON, pagination, query parameters, request bodies/responses) and ability to write and debug scripts in JavaScript or Python to interact with APIs are also required.

Excellent troubleshooting and debugging skills, with the ability to interpret error messages and resolve API-related issues, are essential.

Experience working cross-functionally with engineering, product, and support teams, as well as in a fast-paced, agile environment, is highly desirable.

We offer a comprehensive compensation package that includes base salary and equity (RSUs).

About Our Team

Our team is dedicated to providing exceptional support to our customers and partners, ensuring they can seamlessly integrate with our platform.

We're passionate about building technology that drives positive change in the world and creating a culture where everyone feels that they belong.

We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

We comply with the San Francisco Fair Chance Ordinance and similar laws in other locations.

Benefits

• Generous, transparent and fair compensation system (base salary and generous Restricted Stock Unit for Asana Inc.)

• Contract of Employment (with 50% tax deductible costs for author's rights usage for Engineers)

• Health insurance with dental and travel coverage (Lux Med)

• Lunch catering on the days that you work from the office

• Career growth budget

• Home office setup budget

• Gym/Fitness reimbursement

• Fertility healthcare and family-forming support with Carrot

• Mental health support in Modern Health

• Group life insurance

• MacBooks with all necessary accessories

Requirements

• REST API

• HTTP

• JSON

• JavaScript

• Python

• OAuth

• Git

• Linux

• Unix

• Asana API

Additional Benefits

• Private healthcare

• Mental health care

• Sport subscription

• Training budget

• Coaching

• Long-term savings or retirement plans

• International projects

• Free coffee

• Canteen

• Modern office

• No dress code

• In-house trainings

• In-office culinary options

• Bike parking

• Shower

• Free snacks

• Free beverages

• Free lunch

• Startup atmosphere

• Free breakfast