E-commerce Operations Specialist
1 tydzień temu
As a key member of our global e-commerce team, you will play a crucial role in developing and maintaining our customized e-commerce platforms for business customers worldwide. Your primary responsibilities will include supporting the maintenance of the platform, adjusting its view and accessibility for end-users, and ensuring seamless customer experiences.
Your Key Tasks- First-Level Support: Provide assistance to our business customers with content management, feature activation, pricing element updates, product information updates, execution of cron jobs, and basic report generation.
- JIRA Management: Oversee daily activities within JIRA, ensuring efficient task management and tracking.
- Console Maintenance: Configure and maintain the Back-Office console for optimal performance.
- Global Collaboration: Work closely with our global e-commerce team to implement design and validation of business requirements, portal development, and data preparation.
- Testing and Quality Assurance: Execute testing activities as needed, including UAT and RGR.
- User Training: Provide basic training to key users of the system, ensuring they have the necessary skills to utilize the platform effectively.
- Data Synchronization: Ensure cross-system data synchronization for seamless operations.
- E-commerce Experience: Minimum 1 year of experience in e-commerce application or customer support.
- Content Management: Proven experience with content management, including building content pages.
- Languages: Fluency in English is a must.
- Technical Skills: Basic HTML knowledge and experience with tools like JIRA, SAP Commerce, Snow, FileZilla, Notepad++, or Visual Studio Code are advantageous.
- Soft Skills: Excellent communication, customer orientation, teamwork, attention to detail, open-mindedness, precision, flexibility, and ability to adapt to changing priorities.
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