E-commerce Operations Specialist

1 tydzień temu


Warszawa, Mazovia, Polska Mettler-Toledo International, Inc Pełny etat
About the Role

As a key member of our global e-commerce team, you will play a crucial role in developing and maintaining our customized e-commerce platforms for business customers worldwide. Your primary responsibilities will include supporting the maintenance of the platform, adjusting its view and accessibility for end-users, and ensuring seamless customer experiences.

Your Key Tasks
  • First-Level Support: Provide assistance to our business customers with content management, feature activation, pricing element updates, product information updates, execution of cron jobs, and basic report generation.
  • JIRA Management: Oversee daily activities within JIRA, ensuring efficient task management and tracking.
  • Console Maintenance: Configure and maintain the Back-Office console for optimal performance.
  • Global Collaboration: Work closely with our global e-commerce team to implement design and validation of business requirements, portal development, and data preparation.
  • Testing and Quality Assurance: Execute testing activities as needed, including UAT and RGR.
  • User Training: Provide basic training to key users of the system, ensuring they have the necessary skills to utilize the platform effectively.
  • Data Synchronization: Ensure cross-system data synchronization for seamless operations.
What We're Looking For
  • E-commerce Experience: Minimum 1 year of experience in e-commerce application or customer support.
  • Content Management: Proven experience with content management, including building content pages.
  • Languages: Fluency in English is a must.
  • Technical Skills: Basic HTML knowledge and experience with tools like JIRA, SAP Commerce, Snow, FileZilla, Notepad++, or Visual Studio Code are advantageous.
  • Soft Skills: Excellent communication, customer orientation, teamwork, attention to detail, open-mindedness, precision, flexibility, and ability to adapt to changing priorities.


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