Aktualne oferty pracy związane z Technical Support Associate - Warszawa, Mazovia - Growe
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4 dni temu
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Technical Support Associate
1 tydzień temu
We are Growe, a dynamic company operating in the iGaming and Entertainment industries. Our mission is to unite brands worldwide and gather expertise from diverse markets. We develop and implement cutting-edge entertainment technology platforms and payment solutions, driving sustainable growth.
Growe welcomes professionals who share our passion for delivering exceptional customer experiences. As a Customer Support Representative, you will be responsible for providing personalized assistance and resolutions for diverse customer inquiries via different channels.
Your key responsibilities will include:
- Providing knowledgeable help to customers and going the extra mile in providing correct details;
- Adhering to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively;
- Collaborating with internal stakeholders such as the product and payments team for faster resolutions;
- Identifying and escalating complex customer requests to managers;
We require candidates with 1+ years of experience in customer support or call centers, preferably in the iGaming industry. Fluency in Italian and proficiency in English are essential. You should also possess knowledge of customer service standards and sales principles.
We appreciate candidates with proven analytical skills, excellent verbal and written communication skills, and problem-solving abilities. If you align with our core values - GROWE TOGETHER, DRIVE RESULT OVER PROCESS, and BE READY FOR CHANGE - we encourage you to apply.
