Customer Success Coordinator

2 tygodni temu


Katowice, Silesia, Polska HireRight Pełny etat
About HireRight

We are the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions.

Job Overview

This role involves managing operational activities for key customers, including change requests, pricing and contracts coordination, remediation planning and follow-up, reporting, and analyzing and monitoring account guidelines.

Responsibilities
  • Manage PSO maintenance requests and follow-ups, ensuring timely completion of requirements
  • Coordinate invoicing, verifications, public records, and remediation plans with internal teams
  • Create process documents, assist with business review data, and document processes in systems as necessary
  • Monitor operational guidelines and trigger events to drive proactive client communication and retention efforts
Requirements
  • Bachelor's Degree and/or equivalent education and experience required
  • 2-3 years' experience in customer services, operations, or business analysis
  • Working knowledge of HireRight applications and processes preferred
  • Effective communication and influencing skills
  • Reporting skills via Excel and Business Objects

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