Senior Order Operations Specialist
2 tygodni temu
Genpact is a global professional services firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
A Rewarding OpportunityThe attractive salary package includes $50,000 - $70,000 per annum, depending on experience. You will also enjoy stable employment, opportunities for development, and various benefits such as insurance, health coverage, and additional vacation days.
Job DescriptionAs an Order Management Senior Process Associate, you will be responsible for processing orders in a timely manner and in line with a standardized and high-performing servicing process. Your key responsibilities will include:
- Ensuring all orders are performed with minimal errors
- Completing orders efficiently and effectively
- Processing orders with minimal input from other stakeholders
- Checking customer type and assigning it to the correct queue
- Monitoring order execution and following up on delayed shipments
- Resolving order and shipment-related issues and blocks
You will also participate in training organization and delivery, work in line with defined departmental goals, procedures, and instructions, and efficiently reach department objectives.
RequirementsTo succeed in this role, you should have:
- Excellent English language skills (verbal and writing)
- General computer skills and comfort with computers
- Knowledge of office applications: Word, Excel, Internet, Outlook
- Able to handle large volumes of work efficiently
- Detail-oriented and able to act timely and appropriately on issues
- Continuously strive to improve your performance to increase value/contribution to the company
- Ability to quickly learn and integrate new knowledge, versatility, and efficiency in coping with change
We are seeking a dedicated and detail-oriented individual who can express themselves fluently in English, has excellent communication skills, and is comfortable working in a dynamic team environment. If you are proactive, efficient, and committed to delivering exceptional results, we encourage you to apply for this exciting opportunity.
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