Financial Services Representative
11 godzin temu
Nets is part of the Nexi group, a leading player in the European fintech market. As a company, we have a presence in over 25 countries, employ over 10,000 people across Europe, and have more than 80 years of experience on the market. Our goal is to provide limitless growth opportunities for our employees.
Job Description
We are looking for a detail-oriented Junior Card Dispute Specialist to handle case investigations, customer communications, and collaborate with various internal teams. The ideal candidate will be passionate about problem-solving, providing excellent customer service, and maintaining compliance.
Key Responsibilities
- Manage case handling and normal production tasks
- Handle errors, perform corrections, and investigate root causes
- Translate local language communications to English
- Handle customer communications and support via email and/or telephone according to KPIs and agreed SLAs
- Support customers in minimizing losses related to third-party fraud with payment cards
- Report incidents in your area and maintain compliance in all actions
Requirements
The successful candidate will have:
- Fluent German and English language skills (speaking and writing)
- Experience handling customer applications and administrative tasks in a professional manner
- Ability to communicate and explain complex concepts, think analytically, and detect risks
- Previous experience with payment products/card industry or services is an asset
- Relevant educational background, such as Financial, Commercial, or legal studies
- Good communication, cooperation, and networking skills
- Positive attitude and high work ethic
- Ability to organize and prioritize tasks effectively
- Analytical mindset and strong problem-solving skills
- Proficient in IT (MS Office 365)
- Team player with an understanding that teamwork is essential for success
Benefits
- Hybrid working arrangement
- Mobile phone/Internet subsidy
- Trainings and courses
- Sports benefits
- Entertainment events for employees
- Medical insurance
- Pension scheme (PPK)
- Competition Award
- Life, accident & critical illness Insurance
- Paid Sick Leave
- Referral bonus
- 20/26 days of holiday
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