Cloud Technical Solutions Architect

2 dni temu


Warsaw, Polska Google Pełny etat
About the Role

We are seeking a highly skilled Cloud Technical Solutions Engineer to join our global team. As a key member of our support team, you will play a critical role in ensuring our customers have a seamless experience with Google Cloud Platform.

Key Responsibilities
  • Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
  • Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Understand customer issues and advocate for their needs with cross-functional teams including product and engineering teams to find ways to improve the product, and drive high-quality production.
  • Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support, including working non-standard hours or shifts as needed.
Requirements
  • Bachelor's degree in Science, Technology, Engineering, Math, or equivalent practical experience.
  • 4 years of experience coding in a general purpose coding language or in system design, and troubleshooting and advocating for customers' needs, and triaging technical issues.
  • 4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
  • Ability to communicate in English fluently as this is a customer-facing role that requires interactions in English with local stakeholders.


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