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Logistics Operations Director

1 tydzień temu

Bydgoszcz, Kujawsko-Pomorskie, Polska FRoSTA Polska Pełny etat

Role Description

We are seeking a highly motivated and experienced Logistics Operations Director to lead our SCM team in Bydgoszcz. As a key member of our operations department, you will be responsible for managing the day-to-day activities of the Customer Service department, ensuring seamless order processing and delivery.

Your Key Responsibilities
  • You will oversee the recruitment, training, and mentoring of staff members to ensure they have the necessary skills and knowledge to excel in their roles.
  • You will develop policies, processes, and standards to enhance customer satisfaction and operational efficiency.
  • You will interact with customers to manage requests and complaints promptly, maintaining strong relationships to foster business partnerships.
  • You will monitor key performance indicators (KPIs) to assess team performance, compiling reports, and identifying areas for improvement.
  • You will coordinate with other departments, such as sales and transportation, to ensure seamless order processing and delivery.
  • You will lead the team in resolving critical issues or escalations, ensuring minimal impact on customer relations.
Requirements
  • You have professional education in Logistics/Supply Chain or a related subject or have relevant working experience in this area.
  • You have experience in people management and leadership in larger teams.
  • You have good knowledge of English speaking and writing.
  • You are conceptually strong and have a can-do mentality.
  • You have an independent, structured way of working and strong numerical reasoning skills.
  • You know how to visualize concepts and ideas.

Apply now, stating your earliest possible starting date and salary expectations - we look forward to hearing from you. Send us your CV and let's talk about your future career opportunities within FRoSTA Polska.