Aktualne oferty pracy związane z Technical Support Specialist - Kraków, Lesser Poland - TN Poland

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    2 tygodni temu

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  • Technical Support Specialist

    5 dni temu

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  • Technical Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland Gcore group Pełny etat

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Technical Support Specialist

2 tygodni temu

Kraków, Lesser Poland TN Poland Pełny etat

We are seeking a highly skilled Technical Support Specialist to join our world-renowned Customer Support Team. As an integral part of the team, you will help drive quality assurance and feedback delivery, enhancing the service we provide to customers and the learning experiences for our employees in their careers.

Key Responsibilities
  1. Trend Analysis and Data-Driven Insights
  • Identify trends and deliver data-driven insights to drive Enablement and Documentation effectiveness
  • Help create or cater boot camps and other training programs
Customer Support and Internal Collaboration
  • Interact with customers via live chat, email, and phone, addressing technical issues, product usage questions, onboarding, and subscription inquiries
  • Communicate daily with the Technical Team, SOPX, and Leadership to report support issues, bugs, important user concerns, customer sentiment, and product feedback
Requirements and Qualifications
  1. Familiarity with Autodesk procedure and guidelines
  2. Experience handling support requests from various channels, navigating CRMs, and troubleshooting iOS, Android, and Windows platforms
  3. Excellent communication and problem-solving skills
About TN Poland

Welcome to TN Poland, where innovation meets excellence. We take pride in our culture, built on a strong foundation of values and ways of working that empower our people to thrive.